pai principals academy partner NIE-NTU

Strategies for Navigating Challenging Conversations

This workshop will look at different common scenarios in which difficult conversations can occur: with parents/caregivers; colleagues; authority figures; and members of the public. Strategies covered will include the importance of knowing boundaries and non-negotiables; the importance of listening; de-escalation; managing anger in others and one’s own anxiety; nurturing mutual respect; the importance of depersonalised information; knowing what actions you can take – and what actions you cannot. Bring about a closure and meaningful follow-up. Participants will be expected to share their concerns, challenges and successes, and role-play different scenarios.

By the end of this workshop, participants will be able to:

  • Recognize and navigate common scenarios for difficult conversations across various relationships.
  • Implement strategies such as setting boundaries, active listening, de-escalation, and managing emotions.
  • Achieve meaningful conclusions and follow-ups in challenging dialogues, incorporating role-play insights.

About the Presenter: 

Mr Simon Reynolds

Mr Simon Reynolds is a senior education consultant at Principals Academy with expertise in curriculum  development and implementation, pedagogy and assessment and special education. He was a deputy director at the Curriculum Planning and Development Division of the  Ministry of Education for 11 years working on curriculum development and effective curriculum implementation through appropriate pedagogy and assessment. Currently, he consults on curriculum design, assessment, and evaluation for Special Education Schools, conducts teacher and parent training for mainstream schools  and is as a part-time lecturer and practicum supervisor at the National Institute of Education. He also works on behavioural management  and intervention. When time permits, he occasionally returns to the classroom as a relief teacher to keep connected to classroom realities. Mr Reynolds holds Masters Degrees in English Studies and Autism Studies and A Graduate Certificate in Behavioral Analysis.

Registration Details

Course Code: SR180424

Topic: Strategies for Navigating Challenging Conversations

Trainer: Mr Simon Reynolds

Date(s): 29 August 2024, Thursday

Time: 9.00 am to 5.00 pm

Mode of Delivery: Face-to-Face

Venue: To Be Confirmed

Closing Date: 26 July 2024, Friday

Workshop Fee: S$350.00 per participant. Fees are subject to GST.

Other Information: Registration is on a first come-first-serve basis. No refunds will be made for cancellations or in the case of absentees. The Academy accepts replacements for registered participants who are unable to attend for whatever reasons.

Please contact Joseph Loy by email joseph@pai.sg or tel: 63630330 if you require further information.